Job Post: Member Service Representative
USA Powerlifting is hiring, come join a fun team!
Member Service Representative Job Description
We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative’s responsibilities include answering and directing phone calls and emails, assisting with membership related issues, resolving complaints, and processing transactions.
To be successful as a member service representative you should have strong customer service skills and enjoy working with people. Powerlifting background a plus, but not required. A top-notch member service representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
Member Service Representative Responsibilities:
- Answering phone calls and email questions and concerns regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
- Other duties as assigned
Member Service Representative Requirements:
- High school diploma/GED.
- Customer service experience required.
- Sales experience beneficial.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer and Microsoft product literate.
Hours: 20-25/week. Flexible hours, weekends required.
Pay: DOE
Location: Anchorage, AK preferred, remote option available.
Deadline: March 24, 2023
